Update: April 11, 2024

Shipping Policy for Coach Billie C

Welcome to www.coachbilliec.com, the official website for Coach Billie C, owned and operated by Billie Crutcher. This Shipping Policy governs the delivery and shipping aspects of digital and physical products offered through our online shop, Joyful Living Publications, and courses provided by the Joyful Coaching Institute. We aim to ensure that the process is transparent and understandable for our customers.

Delivery of Digital Products from Joyful Living Publications

Digital products do not require shipping. You will receive a download link after completing your purchase. Instant Access and Download.

  • Upon successful payment confirmation, customers will receive instant access to download their purchased digital products from Joyful Living Publications.
  • A download link will be available on the order confirmation page and sent to the customer’s email address provided during purchase.

Formats and Accessibility

  • Digital products are primarily offered in PDF and/or PNG formats, catering to a variety of needs and preferences.

Sales Finality

  • Due to the digital nature of our products, all sales are considered final. We are unable to offer refunds or exchanges once a download has commenced.

External Purchases Through Affiliate Links

Affiliate Product Shipping

  • For physical products like books, Coach Billie C may provide affiliate links to external websites, including but not limited to Amazon.
  • The shipping and delivery of these physical products are subject to the policies and timelines of the respective external platforms.

Policy Review Recommendation

  • Customers are encouraged to review the specific shipping and customer service policies of the external websites before purchasing to ensure an understanding of their delivery processes.

Customer Support for Joyful Living Publications and Joyful Coaching Institute

Technical Support and Inquiries

  • If customers encounter any issues downloading digital products or accessing external purchase links, they are urged to contact our customer support at support@coachbilliec.com for assistance.

Additional Information

Download Limitations

  • To safeguard our intellectual property, there may be a limitation on the number of times a digital product can be downloaded. Customers are advised to save their files securely upon download.

Pre-purchase Technical Requirements

  • Customers should ensure they possess the necessary software to open and view PDF and PNG files prior to purchase to avoid any compatibility issues.

Governing Law

  • This Shipping Policy, along with any disputes arising from it, shall be governed and construed in accordance with the laws of the State of North Carolina, ensuring that our operations remain compliant and transparent.