Update: March 14, 2024
Refund Policy for Coach Billie C and Joyful Living Publications and Creations
At Coach Billie C and Joyful Living Publications and Creations, we stand behind the quality of our products and aim to ensure every purchase brings joy and satisfaction to our customers. Our refund policy covers digital products and courses offered through Coach Billie C and our shop Joyful Living Publications. We strive to be straightforward and fair in our policies.
Digital Products:
Our digital products are designed to add value and enhance your journey. Due to the nature of digital content, all sales are considered final. However, we recognize that issues may arise:
- Non-delivery of the product: If you do not receive the digital product link within 24 hours of purchase, please contact us for resolution.
- Download issues: Should you encounter difficulties downloading the product or accessing the content, we’re here to assist you.
- Duplicate purchases: In the event of a duplicate purchase, we will refund the additional transaction.
For assistance, contact support@coachbilliec.com within seven days of purchase, including your order number and a detailed description of the issue.
Courses Sold Through the Thinkific Platform for the Joyful Coaching Institute:
For courses purchased through the Thinkific Platform for the Joyful Coaching Institute, all refund requests and processing are handled directly through the Thinkific Platform in accordance with our school’s refund policy. We encourage you to review the refund directions provided on the Joyful Coaching Institute’s Thinkific platform website before purchasing. This ensures you are fully informed about the refund process and any conditions that may apply.
We are dedicated to your satisfaction. For any inquiries or concerns regarding your purchase, please contact us directly.